Privacy Policy

1. Information We Collect

Information you provide directly

Firestone Auto Detail may collect information you choose to provide when requesting an estimate, contacting the business, discussing an appointment, or asking about a dealership or commercial account.

• Name, phone number, email address, and preferred contact method
• Vehicle year, make, model, size, condition, and requested service
• Descriptions of stains, odors, pet hair, mold concerns, paint defects, damage, or other vehicle conditions
• Preferred dates, drop-off times, scheduling limitations, appointment details, and estimated-ready information
• Communication-consent choices for service messages, email marketing, or SMS marketing when those choices are presented
• Business name, location, vehicle volume, account type, workflow needs, and turnaround expectations for commercial inquiries
• Photos, videos, or other files voluntarily sent by text, email, or another agreed communication method
• Records of calls, texts, emails, estimates, appointments, invoices, payments, and customer-service communications

2. How We Use Information

Business and customer-service purposes

Firestone Auto Detail may use collected information to:

• Review estimate requests and recommend appropriate services
• Respond to questions and communicate about availability
• Schedule, confirm, modify, cancel, or follow up on appointments
• Send requested service confirmations and appointment reminders
• Evaluate vehicle condition and identify possible additional labor
• Prepare estimates, invoices, receipts, and payment records
• Discuss dealership, fleet, and commercial account arrangements
• Provide service reminders, care instructions, and review requests related to completed work
• Maintain records needed for customer service, accounting, legal, security, and business operations
• Improve the website, services, customer experience, and marketing effectiveness

3. Calls and Text Messages

Consent and communication

When you submit a request, book an appointment, or directly call or text Firestone Auto Detail, you authorize Firestone to respond regarding that request, appointment, estimate, vehicle condition, service question, or related customer-service matter.

Where the website presents separate choices for service SMS, promotional email, or promotional SMS, Firestone records those choices so service-related communications and optional marketing communications can be handled separately.

Message and data rates may apply according to your mobile carrier. Consent to receive promotional calls or texts is not a condition of purchasing a service. Firestone does not use website consent to authorize unrelated third parties to market to you.

You may ask Firestone to stop nonessential or promotional text communications at any time. Transactional or service-related messages may still be sent when reasonably necessary and permitted to complete or document an active appointment or customer request.

4. Vehicle Photos and Media

Photos submitted for estimates and service

Photos and videos sent by customers may be used to evaluate condition, prepare an estimate, document existing damage, explain limitations, support customer service, or keep service records.

Firestone will not intentionally publish personally identifying customer information with a vehicle photo without permission. Vehicle images may be used for portfolio, website, social-media, or marketing purposes only when Firestone has a reasonable basis to do so and avoids displaying sensitive personal information, license plates when appropriate, documents, addresses, or other identifying details.

5. Cookies and Analytics

Information collected automatically

The website may use cookies, server logs, analytics tools, or similar technologies to understand website traffic and performance. This information may include:

• Approximate location based on internet protocol address
• Browser, device type, operating system, and screen size
• Pages visited, links clicked, referral source, and time spent on the website
• General website-performance, error, and security information

This information is generally used in aggregated or technical form to improve the website, measure marketing performance, and protect against misuse.

6. Third-Party Services

Services operated by other companies

The website may link to or use services provided by third parties, including Google Maps, analytics tools, social-media platforms, website hosting, email, text messaging, online-booking infrastructure, spreadsheets or calendars used for business operations, payment processors, or other customer-management tools.

These third parties may collect information under their own privacy policies. Firestone Auto Detail does not control every aspect of how those companies process information. Customers should review the privacy terms of services they choose to use.

7. How We Share Information

Firestone does not sell customer information

Firestone Auto Detail does not sell or rent customer personal information.

Information may be shared only when reasonably necessary with:

• Service providers that support hosting, communications, scheduling, payments, accounting, analytics, security, or website operations
• Employees, contractors, or experienced detailers assisting with approved business operations
• Professional advisers such as accountants, attorneys, insurers, or technology providers
• Government agencies, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud
• A successor or purchaser if the business or substantially all of its assets are transferred, subject to applicable law

8. Data Retention

How long information may be kept

Firestone may retain inquiry, customer, estimate, appointment, communication, invoice, payment, and service records for as long as reasonably needed for customer service, warranty or dispute documentation, accounting, tax, insurance, legal, security, and legitimate business purposes.

Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of. Exact retention periods can vary by record type and business need.

9. Data Security

Reasonable safeguards

Firestone Auto Detail takes reasonable steps appropriate for a small owner-operated business to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, text message, email system, mobile device, or storage method can be guaranteed completely secure. Customers should not send Social Security numbers, financial-account credentials, passwords, medical records, or other highly sensitive information through the website, ordinary email, or text message.

10. Your Choices and Requests

Access, correction, and deletion requests

You may contact Firestone to request access to, correction of, or deletion of personal information Firestone maintains about you. Firestone may need to verify your identity before acting on a request.

Some information may be retained when reasonably necessary for completed transactions, accounting, tax, fraud prevention, legal compliance, insurance, dispute resolution, or other legitimate business purposes.

You may also disable cookies through your browser settings, although doing so may affect some website features.

11. Children’s Privacy

This website is not directed to children

Firestone Auto Detail’s website and services are intended for vehicle owners, drivers, dealerships, and commercial customers. The website is not designed to knowingly collect personal information from children under 13.

12. Changes to This Policy

Policy updates

Firestone may revise this Privacy Policy as the website, services, technology, or legal requirements change. The updated policy will be posted on this page with a revised effective date.

13. Contact Firestone

Privacy questions or requests

Firestone Auto Detail
1124 S York St
Gastonia, NC 28052

Phone or text: 704-853-3737
Email: info@firestoneautodetail.com

Include enough information for Firestone to understand and verify your request. Do not send sensitive financial, medical, or identity information by ordinary email or text.